Table of Contents
Subscription Fee Refund Policy
Usage Fee Refund Policy
Creator Fee Refund Policy
1. Subscription Fee Refund Policy
Terms | Details |
|---|---|
Charge on Subscription | Subscription cost is charged at the time of the subscription. |
Cancellation | The user may cancel at any time before the start of the next billing cycle. Cancellations will be effective starting from the next billing cycle. |
Refund | There are no refunds for subscription fees once billed. |
Downgrading Plan | Users can downgrade their plan. The change will take effect from the next billing cycle. |
Upgrading Plan | Users can upgrade their plan. The change, including the pro-rata charges for the upgrade, will be effective immediately. The user will be granted the upgraded plan's privileges from the time of upgrade. |
2. Usage Fee Refund Policy
Terms | Details |
|---|---|
Usage Fee | A usage fee is applied for excess usage. This is billed monthly. |
Refund | There are no refunds for usage fees. |
3. Creator Fee Refund Policy
Terms | Details |
|---|---|
Wallet Funds | Users can add funds to their Wobb Wallet and make payments to creators from these funds. |
Payment Hold | The payment for a creator is put on hold and held in a virtual escrow until the work is completed. |
Approval Period | Brands are given a specific period (subject to change and as mentioned on our website) to approve the completed work or request revisions. |
Payment to Creator | After the approval period has passed without a request for revision, the payment is released to the creator's wallet. |
Refund | There are no refunds or cancellations possible once the payment has been released to the creator. |
This refund policy ensures a clear understanding of the financial interactions on our platform. We encourage our users to read and understand this policy before making any payments on the Wobb platform. If you have any questions, please reach out to our support team.
Please note: This policy is subject to change at the discretion of Wobb without explicit notice to the users. The current version of the policy will always be accessible on our website. We recommend reviewing it periodically to stay updated.
